In short: request a refund from My tickets up to 7 days before the event. The money is back in 5 to 7 working days, or straight away as SeatSnaps credit.
Request a refund
Open My tickets
Sign in and open the booking, or Find my booking with the code from your SMS or email.Choose Refund and pick the seats
You can refund one seat or the whole booking. Confirm which tickets to release.Pick where the money goes
Back to the card or account you paid with, or as SeatSnaps credit you can use right away.Track it
We email you when the refund is sent. Card refunds usually land in 5 to 7 working days.
How much you get back
| Situation | You get |
|---|---|
| You change your mind, more than 7 days before | Ticket price, minus the LKR 150 booking fee |
| 7 days or less before | No refund, but you can transfer it |
| The event is postponed or moved | Full refund, or keep your seats |
| The event is cancelled | Full refund, fee included, automatically |
Some organisers offer more generous terms. The event page always shows the rule for that event.