REFUNDS & TRANSFERS.
Getting your money back, sending a ticket to a friend, and what to do when plans change.
How do I get a refund?Request one from My tickets up to 7 days before the event.RefundsHow long does a refund take?Usually 5 to 7 working days back to the card or account you paid with.RefundsIs the booking fee refunded?Yes when an event is cancelled. Not for change-of-mind refunds.RefundsCan I get a refund as SeatSnaps credit?Choose credit and it is in your account straight away.RefundsHow do I send a ticket to a friend?Transfers are free. They get their own QR code once they accept.TransfersMy friend hasn't accepted my transferResend the link, or cancel the transfer before they accept.TransfersCan I sell my ticket?Selling above face value isn't allowed. Transfer it, or join the event's resale list if offered.TransfersI booked as a guest. How do I refund?Find your booking with its code, then request the refund there.RefundsCan I refund just one seat?Yes. Pick the seats you want to refund and keep the rest.RefundsMy event was postponed. Can I get my money back?Keep your seats for the new date, or take a full refund before the deadline.RefundsCan I transfer a ticket I booked as a guest?Create a free account with the same email first, then transfer it.Transfers