Check My tickets and your email spam folder. Booked as a guest? Use Find my booking with the code from your SMS. If the payment went through but nothing shows after 15 minutes, contact us with your payment reference. Money taken without a booking is returned automatically within 5–7 working days.

Raise your screen brightness and turn off any blue-light filter. Screenshot or print the QR from My tickets if the app is slow. Still stuck? Show the steward your booking code and photo ID — they can check you in manually.

Seat or show changes depend on the organiser and stock. Open the booking in My tickets — if Change seats is available, you can pick new seats before the cutoff. Otherwise transfer the ticket or request a refund before the refund deadline.

We'll email and SMS you. Cancelled shows get an automatic full refund to the original payment method, usually within 5–10 working days. Postponed shows keep your seats unless the organiser offers a refund window.

The booking fee covers payment processing, reserved holds, QR check-in and support. It shows clearly before you pay and is set by SeatSnaps — not an extra surprise at the gate.

Open the booking in My tickets → Receipt, then Request VAT invoice. Add your company name and tax number. We email a PDF within one working day for paid bookings.