SeatSnaps

REFUND POLICY.

The short version first, then the detail. Organisers can offer more generous terms on their own events, never less.

AT A GLANCE.

  • Full ticket price

    More than 7 days before

    Refund any ticket, for any reason. The booking fee isn't refunded.

  • Transfer only

    7 days or less before

    No refunds, but you can send the ticket to a friend for free.

  • Everything back

    Event cancelled

    Automatic refund of tickets and booking fee within 7 working days.

  • Your choice

    Moved or postponed

    Keep your tickets for the new date, or ask for a full refund within 14 days.

Last updated 12 Oct 2025 · applies to bookings made on or after that date

1 · Asking for a refund

You can request a refund for any ticket up to 7 days before the show starts, from My tickets or Find my booking. The ticket price is refunded in full. The booking fee pays for the payment and ticketing already done, so it isn't refunded. Refunded seats go back on sale straight away.

Full legal wording, including how the 7 days are counted, will be supplied here.

2 · Cancelled events

If an organiser cancels, everyone gets the ticket price and booking fee back automatically, to the way they paid, within 7 working days. You don't need to ask.

3 · Changes to an event

If the date, time or venue changes, or the main act is replaced, your tickets carry over. If you can't make the new arrangement, you have 14 days from our message to ask for a full refund, booking fee included.

4 · How you're paid back

You paid withMoney arrives
  • Card5–7 working days, back to the same card
  • LANKAQR3–5 working days, to the bank account used
  • Mobile walletWithin 1 working day
  • SeatSnaps creditInstantly, valid for 12 months

5 · Things we can't refund

  • Tickets for events that have already happened
  • Tickets refused at entry because of the event's rules, for example the age limit or banned items
  • Tickets bought from someone else outside SeatSnaps

Questions about a refund? Contact us with your booking code. This policy doesn't affect your rights under Sri Lankan consumer law.