OUR POLICIES.
Everything that applies when you browse, book or sell on SeatSnaps, in one place. Each policy starts with a plain-language summary.
Terms of use
The agreement between you and SeatSnaps: your account, buying and using tickets, transfers and resale.
Updated 6 Nov 2025ReadPrivacy policy
What we collect, why, who we share it with, how long we keep it, and your choices.
Updated 6 Nov 2025ReadCookie policy
The cookies and similar tools we use, what each one does, and how to change your settings.
Updated 6 Nov 2025ReadRefund policy
When you can get your money back, how long it takes, and what happens if an event changes.
Updated 6 Nov 2025ReadOrganiser terms
For anyone selling tickets on SeatSnaps: fees, payouts, event changes and your responsibilities.
Updated 6 Nov 2025ReadCookie settings
Change which optional cookies we use on this device. Essential cookies always stay on.
Recent changes
- 12 Oct 2025Refund policy
New refund window for festivals and clearer timing for bank returns.
- 1 Sep 2025Privacy policy
Updated how long we keep booking and support messages.
- 1 Aug 2025Terms of use
First published.
We email account holders at least 14 days before any important change.